Privacy Policy for MedLaser Clinics

Last updated: [03-12-2025]

MedLaser Clinics respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you visit our clinic or use our website.

1. Who We Are

MedLaser Clinics
34 Nell Lane, Chorlton, Manchester, M21 7SN
Email: medlaserclinics@gmail.com

We provide laser hair removal, aesthetics treatments, skin rejuvenation, and advanced body and facial therapies. We use the Primelase HR system which is one of the strongest medical grade lasers available and safe for all skin types.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Details

Full name
Date of birth
Email address
Phone number
Home address

2.2 Medical and Consultation Details

Relevant medical history
Treatment notes
Skin type and patch test results
Any information required to ensure safe treatment

2.3 Booking and Payment Information

Appointment history
Payment confirmations
Billing information
(We do not store full card details. Payments may be processed through Klarna or other secure payment providers.)

2.4 Technical and Website Data

IP address
Browser type
Device information
Cookies and usage data
Pages viewed on our website

3. How We Use Your Information

We use your data to:

Provide safe and effective treatments
Manage appointments and communication
Send confirmations, reminders, and updates
Process payments, including Klarna where applicable
Improve our website and client experience
Maintain accurate clinic records
Comply with legal and regulatory requirements

4. Legal Basis for Processing

Under the UK GDPR, we process your information based on:

Consent for treatments and marketing
Contract when booking and paying for a service
Legal obligations related to medical and treatment records
Legitimate interests in running and improving our clinic services

5. How We Store Your Data

Your information is stored in secure electronic systems with restricted access.
Medical and treatment records are kept for the period required by insurance and UK regulations.

We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

6. Sharing Your Information

We never sell your information.

We may share limited data with trusted third parties such as:

Clinic software providers
Payment processors like Klarna
Insurance providers
Regulatory bodies where required by law

All third parties must comply with UK GDPR standards.

7. Marketing Preferences

You will only receive marketing emails or messages if you choose to opt in.
You can unsubscribe at any time through the link provided or by contacting us.

8. Your Data Rights

You have the right to:

Request access to your data
Correct inaccurate information
Request deletion where appropriate
Restrict processing
Object to the use of your data
Request transfer of your data
Withdraw consent at any time

To exercise any of these rights, email medlaserclinics@gmail.com.

9. Children’s Privacy

We do not knowingly collect information from anyone under 18 years old without parental approval.

10. Cookies and Tracking Technologies

Our website uses cookies to:

Improve site performance
Understand user behaviour
Personalise browsing experience

You can adjust cookie settings in your browser at any time.

11. Data Retention

We keep your personal and medical information only as long as needed for:

Legal and insurance purposes
Treatment history
Clinic records

Once the retention period ends, your data will be securely removed.

12. Policy Updates

We may update this privacy policy when required. Any changes will appear on this page with a new updated date.

13. Contact Details

If you have questions about this policy or how your data is handled, contact: